Frequently Asked Questions

How will my order be packaged? (Will it be discreet?)

Yes. We follow a strict Discreet Packaging Protocol. All sexual wellness products are shipped in plain, unmarked boxes or opaque security bags. The package will not have any product names or branding on the outside to ensure your total privacy.

Where do you deliver in Bangladesh and what is the cost?

We deliver nationwide across Bangladesh. Delivery inside Dhaka typically takes 24-48 hours, and outside Dhaka, it takes 3-5 business days. Shipping charges are calculated at checkout based on your location.

Can I track my wellness order?

Absolutely. Once your order is dispatched, you will receive a tracking ID via SMS. You can use our "Track Order" page to see the real-time status of your parcel.

Is Cash on Delivery available?

Yes, we offer Cash on Delivery (COD) all over Bangladesh. You can also pay securely via bKash, Nagad, or Rocket during checkout.

Are my payment and personal data secure?

Yes. Wello uses SSL-encrypted secure payment gateways. We never store your card info or mobile wallet PINs. Your purchase history is also kept strictly confidential.

Can I place an order via WhatsApp?

Yes! You can click the WhatsApp icon on any product page to talk to our expert team and place your order directly through the chat.

Are your products 100% original?

Guaranteed. Every supplement, cosmetic item, and care product is 100% authentic and sourced directly from regulated markets in the USA, UK, and Australia.

How do I check the expiry date of a product?

All our products come in original manufacturer packaging where the expiry date and batch number are clearly printed. We never ship products that are near their expiry date.

Can I get a consultation before buying supplements?

Yes. While we are an e-commerce platform, our team can help you with basic product information. However, for specific medical concerns, we always recommend consulting a healthcare professional.

What is your return policy for health products?

Due to hygiene and safety reasons, we only accept returns if the product is physically damaged during transit or if the wrong item was delivered. Once the protective seal is broken, the product cannot be returned.