Shipping PolicyLast Updated: 11/02/2026

At Wello, we are committed to providing you with a discreet, reliable, and efficient shipping experience. Your privacy is our top priority. Please review our shipping policy below.

1. Discreet Packaging & Billing

• Absolute Discretion: All orders are shipped in plain, unmarked packaging. There will be no Wello branding, product descriptions, or identifying labels on the exterior of the package that would reveal its contents.
• Confidential Sender Information: The sender's name on the shipping label will be a generic name (e.g., "W. Holdings" or "Fulfillment Department") to further protect your privacy.
• Discreet Billing: Your credit card or bank statement will show a discreet billing descriptor (e.g., "Wello" or "wello.com.bd") without mentioning specific product details. For more information, please refer to our Privacy Policy.

2. Age Restriction

By placing an order with Wello, you confirm that you are 18 years of age or older. We do not sell or ship products to individuals under 18. Deliveries may require a signature from an adult, and we reserve the right to request proof of age upon delivery. Please see our age_verification_policy_page for more details.

3. Shipping Destinations

We currently ship nationwide within Bangladesh. For inquiries about international shipping, please contact our customer support team at support@wello.com.bd.

4. Shipping Methods & Costs

We offer the following shipping options:

• Standard Shipping (Nationwide): Cost or Free for orders over BDT 10,000 Taka.
• Cash on Delivery (COD): Available for select cities in Bangladesh. A COD fee of 1% may apply.

Shipping costs are calculated at checkout based on your order's weight, dimensions, and your selected shipping method. Any applicable free shipping thresholds will be clearly communicated.

5. Processing Time

All in-stock orders are processed and dispatched within 1-2 business days, Monday through Friday, excluding public holidays. Orders placed after 2 PM BDT or on weekends will begin processing on the next business day.

6. Estimated Delivery Times

Delivery times are estimates and commence from the date of dispatch, not the date of order. While we strive to deliver within the estimated timeframes, delays can occasionally occur due to unforeseen circumstances (e.g., weather, carrier issues).

• For In-Stock Items (Nationwide): 2-5 working days.
• For Pre-Order Items: Please allow 15-30 days for delivery from the date of order placement, as these items are specially sourced or manufactured. The estimated delivery window for pre-order items will be clearly stated on the product page.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to become active.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided by the customer, refusal of delivery, or failure to collect from a post office/depot, the customer will be responsible for any re-shipping fees. Original shipping fees are non-refundable. For more details on returns, please see our Refund Policy.

9. Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately at support@wello.com.bd. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to resolve the issue promptly.

10. Changes to Your Order/Shipping Address

If you need to change your shipping address or modify your order after it has been placed, please contact us as soon as possible at support@wello.com.bd. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping. All orders are subject to our Terms & Conditions.

11. Contact Us

If you have any questions about our Shipping Policy, please contact us:

• Email: support@wello.com.bd
• Phone: +880 1842037406
• Website: www.wello.com.bd