Privacy Policy

Last Updated: February 2026

Welcome to Wello (wello.com.bd). Your privacy, especially when purchasing sensitive health and wellness products, is paramount to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website, ensuring your confidentiality and security.

1. Information We Collect

When you visit or place an order on Wello, we may collect the following personal and usage information:

• Contact and Identification Information: Full Name, Phone Number, Email Address, Delivery Address.
• Order Details: Information related to your purchases, including product names, quantities, and order history.
• Payment Information: We do not store full credit card details on our servers. Payment transactions are processed securely by trusted third-party payment gateways. We may receive and store limited payment information, such as the last four digits of your credit card number or payment method type, for transaction identification and customer support.
• Age Verification Information: If required by law or for product suitability, we may collect your Date of Birth or age to verify you meet the minimum age requirements.
• Technical and Usage Data: Device and browser information, IP address, operating system, pages viewed, time spent on pages, referring website, and other diagnostic data to analyze website performance and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process, pack, and deliver your orders efficiently and accurately.
• Customer Support: To provide assistance, respond to your inquiries, and resolve any issues related to your orders or website use.
• Website Improvement: To understand how our website is used, troubleshoot problems, and continuously enhance our services and user experience.
• Communication: To send order confirmations, shipping updates, service notifications, and, with your consent, promotional offers or newsletters.
• Security and Fraud Prevention: To protect against unauthorized access and fraudulent transactions and to ensure the security and integrity of our website and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Personalization (Optional): To offer personalized product recommendations and improve your shopping experience.

3. Customer Privacy & Confidentiality

Wello deeply respects customer privacy and confidentiality, especially concerning the sensitive nature of our products. We ensure that:

• Discreet Billing: Your credit card or bank statements will show a discreet billing descriptor (e.g., "Wello" or "wello.com.bd") without revealing specific product details.
• Limited Sharing: We do not share your personal information with third parties except when strictly necessary for essential operational purposes like secure payment processing or order delivery (e.g., shipping carriers), or when legally compelled. We only share the minimum information required for these purposes.

4. Discreet Packaging

All orders are shipped in plain, unmarked packaging without any external branding or indication of the contents, to ensure your complete privacy and confidentiality.

5. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and enhance website functionality. For detailed information on how we use cookies and how you can manage your preferences, please refer to our [Cookie Policy](link_to_cookie_policy_page). By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational security measures, including encryption and secure server protocols, to protect your personal data from unauthorized access, misuse, alteration, or disclosure. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

7. Third-Party Services

To operate our business effectively, we rely on trusted third-party services such as secure payment gateways, delivery partners, and analytics tools. These third parties may have access to your personal information only to perform their tasks on our behalf and are obligated not to disclose or use it for any other purpose. These services have their own privacy policies governing the information you provide to them, and we encourage you to review their policies, as we do not control their privacy practices.

8. Age Restriction & Children's Privacy

Our website and products are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If you are under 18, please do not use or provide any information on this website. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers. Please refer to our [Age Verification Policy](link_to_age_verification_policy_page) for more details.

9. Your Rights

Subject to applicable laws, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
• Right to Object: Object to the processing of your personal data under certain conditions.
• Right to Restriction: Request the restriction of processing your personal data under certain conditions.
• Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, your privacy rights, or our data practices, please contact us:

• Email: support@wello.com.bd
• Phone: +880 1842037406
• Website: www.wello.com.bd